Looks like we have two unanswered posts on this same topic. Is anyone integrating RTFM and RT for external facing consumption in the self help portal?
Am I going to have to get off my RT platform? Please say no. Mayday Mayday Mayday... Can someone point me in the right direction if possible? I've already read the manual :-) -----Original Message----- From: Gregor Huber Sent: Friday, March 20, 2009 3:38 PM To: '[email protected]' Subject: RE: RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal Hello All, Has anyone any experience on this? Please help if possible :-) -----Original Message----- From: Gregor Huber Sent: Wednesday, March 18, 2009 7:14 PM To: '[email protected]' Subject: RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal Sorry to bother. I think this might be user error since I did not see much posted under this subject. Help would be appreciated. Summary: Installed RTFM. I can see RTFM and add articles as privileged user. An unprivileged user cannot see RTFM articles after enabling RTFM_TicketCreate. Have RTFM 2.4.1 & RT 3.8.2 Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/local/plugins/RT-FM/RTFM_Config.pm (did not work) Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/etc/RT_SiteConfig.pm (saw this as possible solution) Put debug line "system echo hello > /tmp/test" into RTFM_Config.pm and verified file was being hit. Added ShowArticle in http://rt ->RTFM->Configuration->Global->Group Rights -> Unprivileged -> ShowArticle After each step above I did do the following: Rm -rf /var/www/html/rt3/var/mason_data/* /etc/init.d/httpd restart Thanks! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
