On Mar 23, 2009, at 7:31 PM, Gregor Huber wrote: > Looks like we have two unanswered posts on this same topic. Is > anyone integrating RTFM and RT for external facing consumption in > the self help portal? > > Am I going to have to get off my RT platform? Please say no. > Mayday Mayday Mayday... Can someone point me in the right direction > if possible? I've already read the manual :-)
I actually replied to your post 3 hours before this question On Mar 23, 2009, at 4:34 PM, Kevin Falcone wrote: > On Mar 20, 2009, at 6:38 PM, Gregor Huber wrote: > >> Summary: Installed RTFM. I can see RTFM and add articles as >> privileged user. An unprivileged user cannot see RTFM articles >> after enabling RTFM_TicketCreate. > > Seeing articles during ticket creation/reply is only supported in the > full RT interface (privileged users) not the > Self Service interface (unprivileged). > > I'd probably take a patch for this, but i'd have to think about it a > bit more. -kevin > -----Original Message----- > From: Gregor Huber > Sent: Friday, March 20, 2009 3:38 PM > To: '[email protected]' > Subject: RE: RTFM_TicketCreate unprivileged users cannot see > Articles in RT self help portal > > Hello All, > Has anyone any experience on this? Please help if possible :-) > > -----Original Message----- > From: Gregor Huber > Sent: Wednesday, March 18, 2009 7:14 PM > To: '[email protected]' > Subject: RTFM_TicketCreate unprivileged users cannot see Articles in > RT self help portal > > Sorry to bother. I think this might be user error since I did not > see much posted under this subject. Help would be appreciated. > > Summary: Installed RTFM. I can see RTFM and add articles as > privileged user. An unprivileged user cannot see RTFM articles > after enabling RTFM_TicketCreate. > > Have RTFM 2.4.1 & RT 3.8.2 > Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/local/ > plugins/RT-FM/RTFM_Config.pm (did not work) > Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/etc/ > RT_SiteConfig.pm (saw this as possible solution) > Put debug line "system echo hello > /tmp/test" into RTFM_Config.pm > and verified file was being hit. > Added ShowArticle in http://rt ->RTFM->Configuration->Global->Group > Rights -> Unprivileged -> ShowArticle > > > After each step above I did do the following: > Rm -rf /var/www/html/rt3/var/mason_data/* > /etc/init.d/httpd restart > > Thanks! > > > > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
