Hello, An awful lot of the messages we receive are generated by Outlook and Entourage users. The kind of HTML these applications output is well known, and the very fact that after being parsed I actually see anything as "text/plain" is good enough. A much needed improvement would be for RT to remove extraneous blank lines and force wrapping at the window width specified in my preferences dialog. Right now, after 10-15 message exchanges, with the requestor quoting everything on reply, I get 1. Tens if not hundreds of <p> and <br> with the text wrapped at 72 chars, no matter how many > > > characters precede it. That is an > and a space for every reply, which after 10 replies leave room for only 52 characters on a line or 2. Long lines that don't wrap, either displayed as <pre> or with every space turned into making the text painful to read Any hints on where I should look to change the HTML->text conversion routines?
Thank you
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