That looks to me that you're going to execute that approval script for
every transaction that occurs in the ticket.
Test for
lc($self->TransactionObj->Type) eq "create"
to only fire the event when the ticket is created.
> Condition: User Defined
> my $ticket= $self->TicketObj;
> if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change
request/i ) {
> return 1;
> } else {
> return 0;
> }
>
> Custom action preparation code:
> return 1;
>
> Custom action cleanup code:
> return 1;
>
> I create a ticket of type 'change request' and recieve 5 identical
approvals
> for the originating ticket. Anyone have any bright suggestions as to
why...?
--
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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