Bingo - thanks Jon, that did it!
I notice the Transaction description in the glossary is not so helpful:
http://wiki.bestpractical.com/view/RTGlossary
"transaction (definition needed)"
Description anyone ?-)
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Friday 27 March 2009 19:53:25 Jon Baker wrote:
> That looks to me that you're going to execute that approval script for
> every transaction that occurs in the ticket.
>
> Test for
>
> lc($self->TransactionObj->Type) eq "create"
>
> to only fire the event when the ticket is created.
>
> > Condition: User Defined
> > my $ticket= $self->TicketObj;
> > if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change
> request/i ) {
> > return 1;
> > } else {
> > return 0;
> > }
> >
> > Custom action preparation code:
> > return 1;
> >
> > Custom action cleanup code:
> > return 1;
> >
> > I create a ticket of type 'change request' and recieve 5 identical
> approvals
> > for the originating ticket. Anyone have any bright suggestions as to
> why...?
>
> --
> Jon Baker
> Information Technology
> Willie George Ministries
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
>
>
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