I've got mine set up like so: 1. AD/Exchange 'user' named HelpDesk ([email protected]). This is where new requests are sent. 2. AD 'contact' named Request Tracker with the e-mail address [email protected] 3. HelpDesk user's Exchange General properties are set to forward all messages to the RT contact. 4. DNS includes MX records for both Exchange server and helpdesk.nbutexas.com, so those messages route correctly. 5. RT mails have the reply address set to rt-<queue>@helpdesk.nbutexas.com, so they are routed properly. 6. /etc/aliases contains entries for every queue: rt-dev: "| /etc/smrsh/rt-mailgate --queue Development --action correspond --url http://helpdesk/"; rt-dev-comment: "| /etc/smrsh/rt-mailgate --queue Development --action comment --url http://helpdesk/";
Hope this helps... Mike > -----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Gary Greene > Sent: Friday, March 27, 2009 1:22 PM > To: [email protected] > Subject: [rt-users] RT + Exchange 2003 > > Does anyone have a recipe for getting RT working correctly with > Exchange 2003? I've the AD, and messages send FROM the RT system, > however I get bounces when replying TO messages. I'll document the > whole process on the wiki once I verify it is working. > > -- > Gary L. Greene, Jr. > IT Operations > Minerva Networks, Inc. > Tel: (408) 240-1239 > Cell: (650) 704-6633 > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
