Despite all my work with the REST interface, I know little to nothing about scrips. I've been asked to restrict setting ticket status to 'resolved' unless the actor is a requestor.
I tried setting up a scrip with condition On resolve, Action User defined, Stage Transaction Create: return 1 if $self->TransactionObj->IsInbound; $TicketObj->_Set(Field => 'Status', Value => 'open', RecordTransaction => 0); return 0; and also: return 1 if $self->TransactionObj->IsInbound; $TicketObj->_Set(Field => 'Status', Value => 'open', RecordTransaction => 0); return 1; and tried this in both custom action prep code and custom action cleanup code, as I'm not terribly clear on where it belongs. (I probably also want the Value to be the 'old value', but I'm not sure how to access that). However, nothing seems to have any effect on a user being able to set a ticket status to resolved when they are not a requestor. Any scrip fu guru's out there willing to beat me with a clue bat? -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
