On Apr 3, 2009, at 12:11 AM, L B wrote: > I have this case : > - a (privilieged) user sends a request to RT for a task he has to do. > - people managing tickets assign it to him, and put it in a queue he > is admincc for > > So this user is requestor, owner, and admincc : he gets 3 emails on > each correspondance. Is it possible to grep|sort|uniq email addresses > before sending notifications to avoid this behaviour ?
There is address duplication prevention code in RT, but it only operates on a per-message basis. The way we solved this problem was to unify the scrips so that less messages were sent. If you have owner and admincc being sent e-mail by the same Scrip, then it will cut from two to one. I haven't found a solution to Requestor and AdminCC duplicates, because AdminCC is sent a different template. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
