Hello, I have this case : - a (privilieged) user sends a request to RT for a task he has to do. - people managing tickets assign it to him, and put it in a queue he is admincc for
So this user is requestor, owner, and admincc : he gets 3 emails on each correspondance. Is it possible to grep|sort|uniq email addresses before sending notifications to avoid this behaviour ? Thanks! -- L.B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
