Charles,
You can override this a couple of ways. One is to change your
RT_SiteConfig.pm. The other is to replace the "From:" heading in ALL the
templates you use with what you want. The following is an example of
what we have for ALL our templates:
Subject: Request Titled: "{$Ticket->Subject}" has been Rejected!
-----------------------------------------------------------------------------
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
You could do the same thing like this:
From: {$Ticket->OwnerObj->Name}
-----------------------------------------------------------------------------
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
In this example, I'm replaceing the "From:" that normally appears
with the name of the ticket owner. You also have to be sure to following
ANY header replacement line with a blank line just before the body. Hope
this helps.
Kenn
LBNL
On 4/6/2009 10:53 AM, Charles Kugelman wrote:
All,
My queue description is appearing in the From field on email messages
sent by RT.
I'm not sure where in RT I would go to change this behavior.
Any ideas?
**-CK****
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