Ken,
Your template suggestion is working well. Thank you! -CK ________________________________ From: Ken Crocker [mailto:[email protected]] Sent: Monday, April 06, 2009 2:09 PM To: Charles Kugelman Cc: [email protected] Subject: Re: [rt-users] Description Displaying in From Fiend in Email Instead of Address Charles, You can override this a couple of ways. One is to change your RT_SiteConfig.pm. The other is to replace the "From:" heading in ALL the templates you use with what you want. The following is an example of what we have for ALL our templates: Subject: Request Titled: "{$Ticket->Subject}" has been Rejected! ------------------------------------------------------------------------ ----- TICKET INFORMATION: Queue : {$Ticket->QueueObj->Name} You could do the same thing like this: From: {$Ticket->OwnerObj->Name} ------------------------------------------------------------------------ ----- TICKET INFORMATION: Queue : {$Ticket->QueueObj->Name} In this example, I'm replaceing the "From:" that normally appears with the name of the ticket owner. You also have to be sure to following ANY header replacement line with a blank line just before the body. Hope this helps. Kenn LBNL On 4/6/2009 10:53 AM, Charles Kugelman wrote: All, My queue description is appearing in the From field on email messages sent by RT. I'm not sure where in RT I would go to change this behavior. Any ideas? -CK ________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.285 / Virus Database: 270.11.43/2043 - Release Date: 04/06/09 06:22:00
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