Using rt-3.6.7 I would like all users to be able to link tickets in different queues, however, in some queues, we require only Owners be able to add Replies. Is this impossible without modifying RT?
It seems ModifyTicket right is required for linking tickets but by default this also allows replies. thanks Gordon _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
