On Apr 8, 2009, at 2:07 AM, [email protected] wrote: > Using rt-3.6.7 > > I would like all users to be able to link tickets in different queues, > however, in some queues, we require only Owners be able to add > Replies. > Is this impossible without modifying RT? > > It seems ModifyTicket right is required for linking tickets but by > default this also allows replies.
I think you want to look at the StrictLinkACL setting in your Config -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
