Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed.
In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
