It appears that tickets that are created from incoming emails with attachments are the tickets that the custom fields are not working on. I see a note in the modules history that attachments were broken and fixed in a very early version. Any help appreciated at this point.
Thanks, -Tim -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Tuesday, April 14, 2009 11:04 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields Periodically not working For these tickets I see that the scrips aren't even firing. I have other scrips with the same conditions that are firing. The condition is On Create and the stage is Transaction Create. Should the Stage be Transaction Batch instead? -Tim -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Monday, April 13, 2009 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields Periodically not working Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com