On Fri, 17 Apr 2009 14:23:20 +0200, "Traiano Welcome" <[email protected]> said: > I would like to disable autoreplies to the requestor in the case where a > ticket is resolved in a specific queue. This is because the original > requestor address is another helpdesk (NOC) that does not want responses. > > The scenario I'm working with is as follows: > > 1. Ticket is created in Queue #1 > 2. Ticket is moved to Queue #2 and resolved > > Tickets resolved in Queue #1 must still generate autoreplies upon > resolution, but Tickets resolved in Queue #2 must not.
Modify the "On Resolve Notify Requestor" scrip, set a custom condition, I think this will work: return($self->TransactionObj->Type eq "Resolve" && $self->TicketObj->QueueObj->Name ne "Queue2"); _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
