> 1. Ticket is created in Queue #1 > 2. Ticket is moved to Queue #2 and resolved > > Tickets resolved in Queue #1 must still generate autoreplies upon > resolution, but Tickets resolved in Queue #2 must not.
I think you're better off creating a new ticket for Queue #2 that is depended on by the ticket in Queue #1, where the requestor of the ticket in Queue #2 is the owner of the ticket in Queue #1, but that's just me. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
