> One of our managers wants to get notified of all tickets and be able > to view all tickets logged by her staff against other teams so that > she can chase up the other teams when her staff are away.
Baby-sitting, aka micro-managing. You gotta love people like that :) It would be nice to be able to do a saved search for "Creator in <group>", wouldn't it? You could re-purpose a field a little bit that is searchable. Say you set the Organization field in the user records for her group to something unique, like "<Company name>-<Dept>", then you can make a saved search on "Requestor Organization is '<Company name>-<Dept>'" and put that on her portal page. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com