Yes, she can be a pain, but in her defence, something important got dropped while one of her staff was on holidays and she got chewed for it....
Hmm, need to remap some fields in LDAP I think.... Thanks for the input, Berny 2009/4/17 Tom Lahti <[email protected]>: >> One of our managers wants to get notified of all tickets and be able >> to view all tickets logged by her staff against other teams so that >> she can chase up the other teams when her staff are away. > > Baby-sitting, aka micro-managing. You gotta love people like that :) > > It would be nice to be able to do a saved search for "Creator in <group>", > wouldn't it? > > You could re-purpose a field a little bit that is searchable. Say you set > the Organization field in the user records for her group to something > unique, like "<Company name>-<Dept>", then you can make a saved search on > "Requestor Organization is '<Company name>-<Dept>'" and put that on her > portal page. > > -- > -- ============================ > Tom Lahti > BIT Statement LLC > > (425)251-0833 x 117 > http://www.bitstatement.net/ > -- ============================ > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
