[email protected] wrote: > I want to call a rt page to pull up all tickets that have the account > number = to xxxx > I have created a search and saved it but it has the account number as part > of the search. > that is to say, I put 16000 as the hard-coded account number. > Where should I look to figure out how to accomplish this. > **Note: I am calling the page from another system which is not rt.
REST interface to the rescue. See http://wiki.bestpractical.com/view/REST The URI you want is /REST/1.0/search/ticket/?query=<query>&orderby=<sort-order>&format=<format> Replace <query> with your query from the search builder (and parameterize your account number). -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
