Hello List, I have a single queue in RT for which I would like to have all correspondence except from requestor and ticket owner to be handled as comments. The goal is to allow the AdminCCs to discuss the ticket via email without those emails going to the requestor.
I can see several ways of doing this, but I'm hoping the list can provide some suggestions for best practices here -- ideally I'd like to do this with a scrip on the single queue, rather than modifying global scrips. Thanks! Greg _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
