Thanks to all for their replies. As noted there are several ways to accomplish this. Because it is necessary to enforce the do-not-reply-directly-to-requestors behaviour, I have settled on overriding the global Transaction template to force a Reply-To header that points to the comment address. This lets watchers simply hit reply to transaction emails, and be confident that their emails will not go to requestors directly.
Cheers, Greg _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
