Not sure if this is the feature or security right I'm looking for, but new tickets created do not CC or notify the Staff group I've created. I've added the Staff group to the Watchers under the Configuration > Queue page, but when a new ticket is created, there's no notification sent out. I'd like it if the staff would receive an email notification when a new ticket is created and also be able to see comments and correspondence as well. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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