GravyFace,
You have to have a notification scrip to notify the AdminCc or Cc
watcher in order for them to get an email. Just HAVING a Cc watcher or
AdminCc watcher doesn't get it done.
Kenn
LBNL
On 4/24/2009 11:53 AM, GravyFace wrote:
> Not sure if this is the feature or security right I'm looking for, but
> new tickets created do not CC or notify the Staff group I've created.
> I've added the Staff group to the Watchers under the Configuration >
> Queue page, but when a new ticket is created, there's no notification
> sent out. I'd like it if the staff would receive an email
> notification when a new ticket is created and also be able to see
> comments and correspondence as well.
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