$NotifyActor is set to 0, perhaps as a cause? Jo Rhett wrote: > Just for clarity, I am also an admincc watcher of the queue. > > Anyone have any idea why admincc would be suppressed? > > On Apr 24, 2009, at 12:33 PM, Jo Rhett wrote: > >> I modified the default Script to send AdminCC mail to AdminCCs and the >> Owner of the ticket. >> >> I observed today that it sends to everyone *but* the owner. So our >> adminccs are >> >> John >> Jo >> Owen >> Archive >> >> If nobody is the owner, we all receive the e-mail. But if I am the >> owner, the recipients of the mail are everyone but me. I've confirmed >> this by both viewing the mail server logs and by checking the "Show" >> next to the sent mail notification. >> >> Obviously this is some misfire of the duplication suppression... >> >> -- >> Jo Rhett >> Net Consonance : consonant endings by net philanthropy, open source >> and other randomness >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
