I modified the default Script to send AdminCC mail to AdminCCs and the Owner of the ticket.
I observed today that it sends to everyone *but* the owner. So our adminccs are John Jo Owen Archive If nobody is the owner, we all receive the e-mail. But if I am the owner, the recipients of the mail are everyone but me. I've confirmed this by both viewing the mail server logs and by checking the "Show" next to the sent mail notification. Obviously this is some misfire of the duplication suppression... -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
