Hi everyone. So my setup is Debian Lenny, Postfix, Apache2, RT3.6. This machine was recently upgraded, my RT3.4 installation was removed by the upgrade. I installed 3.6 via aptitude, pulled the 3.4 database in, updated the schema etc. etc.
RT is largely working - I can log in, perform all administrative and user functions, create tickets, reply to tickets etc - I thought this was great! The only fly in my ointment is that mail is not getting through to the system. In /etc/aliases we direct mail to RT with: support: "|/usr/bin/rt-mailgate --queue 'BSU' --action correspond --url http://bsu.ncl.ac.uk/rt"; support-comment: "|/usr/bin/rt-mailgate --queue 'BSU' --action comment --url http://bsu.ncl.ac.uk/rt"; However all attempts to send mail result in (from Postfix mail.log): Apr 29 09:48:09 bsu postfix/local[21497]: 1F6C4A0010: to=<[email protected]>, relay=local, delay=8924, delays=8923/0.04/0/0.9, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred ================= 403 Forbidden ) In the Apache2 logs we get: [Wed Apr 29 10:01:40 2009] [error] [client 128.240.125.96] client denied by server configuration: /usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway There's a suggestion in the FAQ that adding this to to the Apache2 configs (sites-enabled/000-default in my case) might alleviate the problem inside the VirtualHost directive. <Directory "/usr/share/request-tracker3.6/html/"> Order allow,deny Allow from all </Directory> (It doesn't) The only other directive relating to RT in this file is: Include "/etc/request-tracker3.6/apache2-modperl2.conf" I realise this is probably an Apache setup issue, but I just cannot figure out exactly what the issue is and it's starting to tear my hair out - we use RT a lot for many projects and I've already had a days downtime on this :( I pasted the RT config here if it's helpful: http://pastebin.com/m37e157e4 Any pointers would be gratefully received. Dan -- Bioinformatics Support Unit || http://bsu.ncl.ac.uk/ Institute for Cell and Molecular Biosciences, Faculty of Medical Sciences, Framlington Place, Newcastle University, Newcastle, NE2 4HH Tel: +44 (0)191 222 7253 (Leech offices: Rooms M.2046/M.2046A - Mon/Wed) Tel: +44 (0)191 246 4833 (Devonshire offices: Rooms G.25/G.26 - Thu/Fri) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
