OK scratch that, ShowTicketComments wasn't assigned to that group for that queue. My bad.
Berny 2009/4/29 Berny Stapleton <be...@technology.net.au>: > Hi there, > > One of my users is commenting on a ticket, but the comments aren't > being displayed in the history. > > Am I / we missing something here? It is saying Message recorded, but > for the life of me, I can't see the information on the ticket. > > Any help much appreciated. > > Thanks, > > Berny > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
