On Wed, Apr 29, 2009 at 11:18:03AM -0700, Tom Lahti wrote: > >>> I was just wondering if I can generate a report for system downtime > >>> (i.e. the service names and its corresponding downtime) through > >>> query builder. Plan was to give the customer name as input and generate > >>> the graph as well as chart where the instance name, service name and the > >>> downtime is shown. Any help in this regard is greatly appreciated. > > >> xymon (formerly hobbit monitor) makes great availability reports. Not > >> sure how this is a RT question... ? > > > Thanks Tom, but can I integrate the same with my existing RT (3.8.2) > > environment and how can I do that? Where can I get the official > > documentation for the Xymon. > > > > Regards, > > Uday > > RT doesn't monitor anything, so it doesn't really have the necessary data to > create availability reports. Xymon's web site is > http://hobbitmon.sourceforge.net/ (it still says hobbit monitor all over > it, but they've changed the name due to legal issues). > > As far as integration, it would be quite simple to have xymon fire an alert > to the email address for a queue, thereby automatically creating a ticket > during an alarm event, something I plan on doing here. But the availability > report would still only be available through xymon, not through RT. That is > not RT's purpose. > If you had tickets created by the monitoring system, resolve when the service was restored, you could generate a report with availability information.
Cheers, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
