> services. I had a plan of fetching the difference in time of when the > tickets were opened and when the tickets were resolved. That would give > me the downtime but I have no idea how to implement that. Any help on > this regard will greatly appreciated.
That's not really downtime, I wouldn't think, unless the tickets are both opened and resolved automatically. Are they? If either is done by a human, then its not system downtime. It's time to whenever-the-human-felt-like-doing-RT-stuff. -- Tom Lahti _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
