>> If a customer emails me directly, I can hit the redirect button in my >> mail client (Mail.app) and send the message to RT, with the "From:" >> header intact, so RT knows which user to attribute it to (ie. not me, >> the customer). Doesn't solve "the problem," but the more widely available MUA nmh from non-GNU offers the stand-alone dist command for this in case anyone ends up needing it.
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