Good morning, I have a specific question from one of our customers. Let's say, there is a Sybase team we support: Peter, John, and Maria (unprivileged users). When Peter creates a ticket, only Peter can see it after he logs in to the RT. The same when John creates a ticket - only he sees it. I'd like they can see all the tickets one of them is a requestor - but only within their Sybase group. E.g. When Maria creates a ticket, also Peter and John could see a status in the same way like Maria.
Is there any solution already in place, please? Many thanks -- Vaclav Vobornik ZIT 12.2.3 System Design & Development C O M M E R Z B A N K A G Myslikova 31 CZ-11000 Prague _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
