*facepalm* I knew it would be something simple... giving that a try now... I've got it set to send email on ticket create, or queue change, let's see what happens with that :)
-- Cass -----Original Message----- From: Ruslan Zakirov [mailto:[email protected]] Sent: Wednesday, May 06, 2009 1:14 PM To: Cassandra L. Brockett Cc: rt-users Users Subject: Re: [rt-users] Notify queue owners on new ticket or ticket closure http://wiki.bestpractical.com/view/EmailGroup ? On Wed, May 6, 2009 at 11:43 PM, Cassandra L. Brockett <[email protected]> wrote: > Hi everyone, > > > > I’m trying to add what should be a simple scrip, and for some reason I’m > blanking on how to do this, and I know it’s simple enough as I can’t find > documentation on it J > > > > Simply put, we migrated to 3.8.2 (a few months back) and I’d like to notify > the queue owners on new tickets in the queue (direct creation or tickets > moved to the queue), but not spam them with all the ticket emails by making > them a watcher (like how rt 3.6.5 used to do). At the moment we have the > queue owners set as watchers, but it’s a lot of extra email and things get > lost occasionally… > > > > Regards, > > Cassandra Brockett > > > > ---------------------------------- > Check out the Barracuda Spam & Virus Firewall - offering the fastest virus & > malware protection in the industry: www.barracudanetworks.com/spam > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ---------------------------------- Check out the Barracuda Spam & Virus Firewall - offering the fastest virus & malware protection in the industry: www.barracudanetworks.com/spam _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
