was missing the autoreply scrip, duh! On Wed, May 6, 2009 at 3:28 PM, Asif Iqbal <[email protected]> wrote:
> I have the exact same scrips on rt 3.8.2 for the two queues "config-change" > and "syshelp" > > "syshelp" queue does autoreply w/ ticket number to the requester, but > "config-change" does not > > Here are the scrips > > 87 On Comment Notify Owner as Comment with template Admin Comment > Imported from RT 2.0 > 159 On Comment Notify Other Recipients as Comment with template > Correspondence > On Comment Notify Other Recipients as Comment > 6 On Correspond Notify Other Recipients with template Correspondence > On Correspond Notify Other Recipients > 139 On Correspond Notify Owner with template Correspondence > On Correspond Notify Owner > 130 On Correspond Notify Requestors and Ccs with template Correspondence > On Correspond Notify Requestors and Ccs > 1 On Correspond Open Tickets with template Blank > On Correspond Open Tickets > 167 On Owner Change Notify Owner with template Transaction > Owner Change > > Request is coming from same requester and I do not see on maillog of the RT > not even trying to reply when sending > a request to "config-change", but for "syshelp" queue as soon as the ticket > is created (in rt.log) a email goes back as > a reply (in syslog) > > How do I debug this? > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > A: Because it messes up the order in which people normally read text. > Q: Why is top-posting such a bad thing? > > > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
