It's not covered by format option. Look into Transaction_Overlay.pm,
there is a big hash with descriptions.

2009/5/13 Dániel Omaisz-Takács <[email protected]>:
> Hi all, please help me, i need to change the username format in the
> ticket history to display not the username but the realname instead!
> For example:
> I have the users with random login chars:
> S2ttkt is Adam Kovacs
>
> S2ttkt - Ticket 44: Correspondence added
> to
> Adam Kovacs - Ticket 44: Correspondence added
>
> I tried changeing the Set($UsernameFormat to RealName, Verbose etc but
> nothing seams to modify the transaction creators name display format.
>
> Thankyou in forward!
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-- 
Best regards, Ruslan.
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