Hi there... Sorry for the late bump, but I recently had to figure this one out on my own. I'm running RT 3.8.2 here and the best way to do this...
(fix the paths and/or commands to fit your platform/installation) mkdir -p /opt/rt3/local/html/Ticket/Elements cp -p /opt/rt3/share/html/Ticket/Elements/ShowTransaction /opt/rt3/local/html/Ticket/Elements/ Edit the new file... CHANGE: <% $Transaction->CreatorObj->Name %> - <% $TicketString %> <% $desc %> TO: (should be around line #62 or so) <% $Transaction->CreatorObj->RealName %> - <% $TicketString %> <% $desc %> Restart your web server... which should clear any cache (or at least does for me). 2009/5/13 Dániel Omaisz-Takács <otdmunka[at]gmail.com>: > Hi all, please help me, i need to change the username format in the > ticket history to display not the username but the realname instead! > For example: > I have the users with random login chars: > S2ttkt is Adam Kovacs > > S2ttkt - Ticket 44: Correspondence added > to > Adam Kovacs - Ticket 44: Correspondence added > > I tried changeing the Set($UsernameFormat to RealName, Verbose etc but > nothing seams to modify the transaction creators name display format. Good luck, Andy
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