Struggling with this one. Created a custom field called "AoR" which is a Select One Value field. Applies to Tickets. Added it to my queue. Can see and use it on the web interface no problem.
I just want to modify my standard template for On Resolve to include a phrase like "A ticket with AoR: SampleValue was just resolved" but I can't for the life of me figure out how to use the $Ticket variable to get to the custom fields or their values. Been reading docs, source code, RT Essentials book and prolific use of Data::Dumper to try to figure this out, but I'm just missing it. :-/ Can someone help? Thanks, Fran -- Fran Fabrizio Senior Systems Analyst Department of Computer and Information Sciences University of Alabama at Birmingham http://www.cis.uab.edu/ 205.934.0653 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
