Hi Fran,
To use the value of a custom field "AoR" in a template:
my $aor = $Ticket->FirstCustomFieldValue('AoR');
Regards,
Gene
At 10:45 AM 5/15/2009, Fran Fabrizio wrote:
>Struggling with this one. Created a custom field called "AoR" which is
>a Select One Value field. Applies to Tickets. Added it to my queue.
>Can see and use it on the web interface no problem.
>
>I just want to modify my standard template for On Resolve to include a
>phrase like "A ticket with AoR: SampleValue was just resolved" but I
>can't for the life of me figure out how to use the $Ticket variable to
>get to the custom fields or their values.
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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