Hello, I completely started over with a fresh installation of RT using the latest version 3.8.2. Following the README file that is packed with the new installation, I'm stuck at the Apache configuration. I added the lines for Apache 2.x.x:
<VirtualHost your.ip.address>
ServerName your.rt.server.hostname
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
# optional apache logs for RT
# ErrorLog /opt/rt3/var/log/apache2.error
# TransferLog /opt/rt3/var/log/apache2.access
PerlRequire "/opt/rt3/bin/webmux.pl"
<Location /NoAuth/images>
SetHandler default
</Location>
<Location />
SetHandler perl-script
PerlResponseHandler RT::Mason
</Location>
</VirtualHost>
Here is my rt3.conf file settings:
Alias /rt3 "/usr/share/rt3/html"
# PerlRequire /usr/sbin/webmux.pl
<Directory "/usr/share/rt3/html">
AllowOverride All
Options ExecCGI FollowSymLinks
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
</Directory>
<VirtualHost 172.16.5.163>
ServerName clehbrtsrv01.broadvox.local
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
# optional apache logs for RT
# ErrorLog /opt/rt3/var/log/apache.error
# TransferLog /opt/rt3/var/log/apache.error
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
<Location /NoAuth/images>
SetHandler default
</Location>
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
</VirtualHost>
When I restart Apache and MySql, I tried accessing the page
http://clehbrtsrv01.broadvox.local/ (no /rt3). I get an "Internal Server
Error" due to a misconfiguration. Here is my error_log file for Apache:
[Mon May 18 15:12:12 2009] [notice] caught SIGTERM, shutting down
[Mon May 18 15:16:16 2009] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin/suexec)
[Mon May 18 15:16:19 2009] [notice] Digest: generating secret for digest
authentication ...
[Mon May 18 15:16:19 2009] [notice] Digest: done
[Mon May 18 15:16:21 2009] [notice] Apache/2.2.3 (CentOS) configured --
resuming normal operations
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon May 18 15:17:11 2009] [error] [client 172.16.3.38] Connect Failed Access
denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon May 18 15:17:14 2009] [error] [client 172.16.3.38] Connect Failed Access
denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon May 18 15:17:15 2009] [error] [client 172.16.3.38] Connect Failed Access
denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon May 18 15:17:16 2009] [error] [client 172.16.3.38] Connect Failed Access
denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon May 18 15:17:16 2009] [error] [client 172.16.3.38] Connect Failed Access
denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/bin/../lib/RT.pm line 204\n
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Mon May 18 15:18:15 2009] [error] [client 172.16.3.38] Connect Failed Access
denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/bin/../lib/RT.pm line 204\n
Eric Chatham
MIS Department
Phone: (216) 373-4683
Fax: (216) 373-4669
[email protected]
[cid:[email protected]]
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