doublecheck the configuration of your database to make sure the rt_user and rt_pass actually exist and permit login...looks like thats where its failing
make sure mysqld is running too. On Mon, 18 May 2009, Eric Chatham wrote: > Date: Mon, 18 May 2009 15:27:31 -0400 > From: Eric Chatham <[email protected]> > To: RT Users <[email protected]> > Subject: [rt-users] Problems with RT 3.8.2 - Apache > > Hello, > > I completely started over with a fresh installation of RT using the latest > version 3.8.2. Following the README file that is packed with the new > installation, I'm stuck at the Apache configuration. I added the lines for > Apache 2.x.x: > > > <VirtualHost your.ip.address> > > ServerName your.rt.server.hostname > > > > DocumentRoot /opt/rt3/share/html > > AddDefaultCharset UTF-8 > > > > # optional apache logs for RT > > # ErrorLog /opt/rt3/var/log/apache2.error > > # TransferLog /opt/rt3/var/log/apache2.access > > > > PerlRequire "/opt/rt3/bin/webmux.pl" > > > > <Location /NoAuth/images> > > SetHandler default > > </Location> > > <Location /> > > SetHandler perl-script > > PerlResponseHandler RT::Mason > > </Location> > > </VirtualHost> > > Here is my rt3.conf file settings: > > Alias /rt3 "/usr/share/rt3/html" > > # PerlRequire /usr/sbin/webmux.pl > > <Directory "/usr/share/rt3/html"> > AllowOverride All > Options ExecCGI FollowSymLinks > > RewriteEngine On > RedirectMatch permanent (.*)/$ $1/index.html > AddDefaultCharset UTF-8 > SetHandler perl-script > PerlHandler RT::Mason > </Directory> > <VirtualHost 172.16.5.163> > ServerName clehbrtsrv01.broadvox.local > > DocumentRoot /opt/rt3/share/html > AddDefaultCharset UTF-8 > > # optional apache logs for RT > # ErrorLog /opt/rt3/var/log/apache.error > # TransferLog /opt/rt3/var/log/apache.error > > PerlModule Apache::DBI > PerlRequire /opt/rt3/bin/webmux.pl > <Location /NoAuth/images> > SetHandler default > </Location> > <Location /> > SetHandler perl-script > PerlHandler RT::Mason > </Location> > </VirtualHost> > > When I restart Apache and MySql, I tried accessing the page > http://clehbrtsrv01.broadvox.local/ (no /rt3). I get an "Internal Server > Error" due to a misconfiguration. Here is my error_log file for Apache: > > > [Mon May 18 15:12:12 2009] [notice] caught SIGTERM, shutting down > [Mon May 18 15:16:16 2009] [notice] suEXEC mechanism enabled (wrapper: > /usr/sbin/suexec) > [Mon May 18 15:16:19 2009] [notice] Digest: generating secret for digest > authentication ... > [Mon May 18 15:16:19 2009] [notice] Digest: done > [Mon May 18 15:16:21 2009] [notice] Apache/2.2.3 (CentOS) configured -- > resuming normal operations > DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied > for user 'rt_user'@'localhost' (using password: YES) at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 > [Mon May 18 15:17:11 2009] [error] [client 172.16.3.38] Connect Failed Access > denied for user 'rt_user'@'localhost' (using password: YES)\n at > /opt/rt3/bin/../lib/RT.pm line 204\n > DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied > for user 'rt_user'@'localhost' (using password: YES) at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 > [Mon May 18 15:17:14 2009] [error] [client 172.16.3.38] Connect Failed Access > denied for user 'rt_user'@'localhost' (using password: YES)\n at > /opt/rt3/bin/../lib/RT.pm line 204\n > DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied > for user 'rt_user'@'localhost' (using password: YES) at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 > [Mon May 18 15:17:15 2009] [error] [client 172.16.3.38] Connect Failed Access > denied for user 'rt_user'@'localhost' (using password: YES)\n at > /opt/rt3/bin/../lib/RT.pm line 204\n > DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied > for user 'rt_user'@'localhost' (using password: YES) at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 > [Mon May 18 15:17:16 2009] [error] [client 172.16.3.38] Connect Failed Access > denied for user 'rt_user'@'localhost' (using password: YES)\n at > /opt/rt3/bin/../lib/RT.pm line 204\n > DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied > for user 'rt_user'@'localhost' (using password: YES) at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 > [Mon May 18 15:17:16 2009] [error] [client 172.16.3.38] Connect Failed Access > denied for user 'rt_user'@'localhost' (using password: YES)\n at > /opt/rt3/bin/../lib/RT.pm line 204\n > DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied > for user 'rt_user'@'localhost' (using password: YES) at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 > [Mon May 18 15:18:15 2009] [error] [client 172.16.3.38] Connect Failed Access > denied for user 'rt_user'@'localhost' (using password: YES)\n at > /opt/rt3/bin/../lib/RT.pm line 204\n > > Eric Chatham > MIS Department > Phone: (216) 373-4683 > Fax: (216) 373-4669 > [email protected] > [cid:[email protected]] > > > ________________________________ > CONFIDENTIAL. 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