Rob Munsch wrote:
Hello,The wiki entry for this has a fair amount of code, but no information about where to get it or how to get it running. CPAN doesn't think it exists. ConfigureEscalation on the wiki says "EscalatePriorityLinear<http://wiki.bestpractical.com/view/EscalatePriorityLinear>.pm can be copied to local/lib/RT/Action/." Sounds good; where is EPL.pm? Is that the first code block, and if so, do i just paste that into Action/? Is the patch to avoid Last Modified: being changed by cron still necessary in 3.8.2?
It's a standard part of 3.8.x -- no need to install anything extra. To use it, all you need to do is set up a cron job something like this: 6 0 * * * /usr/local/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg General --action RT::Action::LinearEscalate I run that using a special minimum privilege 'rtcrontool' userid, bothat the OS level and in RT itself.
Cheers,
Matthew
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Dr Matthew Seaman The Bunker, Ash Radar Station
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