Hello, The wiki entry for this has a fair amount of code, but no information about where to get it or how to get it running. CPAN doesn't think it exists. ConfigureEscalation on the wiki says "EscalatePriorityLinear<http://wiki.bestpractical.com/view/EscalatePriorityLinear>.pm can be copied to local/lib/RT/Action/." Sounds good; where is EPL.pm? Is that the first code block, and if so, do i just paste that into Action/? Is the patch to avoid Last Modified: being changed by cron still necessary in 3.8.2?
Thanks, Rob -- /chown -R us:us /yourbase
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
