Thanks for the suggestion, Ruslan. I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 rather than the username, i.e. [email protected] that I wanted to merge the acct into) and it resulted in...
RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUsers/Admin/Users/Modify.html/RightColumnBottom line 71) It does not appear to have worked since both users still show up in my user list (ID's 28 and 3659. Any suggestions? Thanks. -Jeff -----Original Message----- From: Ruslan Zakirov [mailto:[email protected]] Sent: Wednesday, May 20, 2009 6:12 PM To: Jeff Lucas Cc: [email protected] Subject: Re: [rt-users] Remove a user or merge two users? There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas <[email protected]> wrote: > Hello. > > I’d like to either… > > 1) Remove an account that was mistakenly created (preferred) > > 2) Or, merge two accounts (id’s 28 and 3659) > > I understand why in general you do not want to remove accounts/id’s in RT, > but this account has one ticket under it which can be recreated and I’d > prefer to keep my RT instance as clean as possible. > > Thanks. > > -Jeff > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
