Can you find log of the installation? Especially that part where you run Makefile.PL. This extension has up to date installer to install into plugins directory, but in the error I see old style path.
In you case I think adding "require RT::Extension::MergeUsers;" to the end of the site config will help. On Thu, May 21, 2009 at 5:08 AM, Jeff Lucas <jlu...@eagleinvsys.com> wrote: > Thanks for the suggestion, Ruslan. > > I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 > rather than the username, i.e. j...@eagle.com that I wanted to merge the acct > into) and it resulted in... > > RT::User::MergeInto Unimplemented in HTML::Mason::Commands. > (/apps/rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUsers/Admin/Users/Modify.html/RightColumnBottom > line 71) > > It does not appear to have worked since both users still show up in my user > list (ID's 28 and 3659. > > Any suggestions? > > Thanks. > > -Jeff > > > -----Original Message----- > From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] > Sent: Wednesday, May 20, 2009 6:12 PM > To: Jeff Lucas > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Remove a user or merge two users? > > There are MergeUsers and MergeUsersHistory extensions in the best > practical's repository and on the CPAN. > > On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas <jlu...@eagleinvsys.com> wrote: >> Hello. >> >> I’d like to either… >> >> 1) Remove an account that was mistakenly created (preferred) >> >> 2) Or, merge two accounts (id’s 28 and 3659) >> >> I understand why in general you do not want to remove accounts/id’s in RT, >> but this account has one ticket under it which can be recreated and I’d >> prefer to keep my RT instance as clean as possible. >> >> Thanks. >> >> -Jeff >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
