Ruslan,
I turned on the log for my test and when I sent an email to the
Queue, this was the resulting message for my scrip:
[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
RT::Ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval
461) line 6).
I've not seen that response before. By Unimplemented, does it mean I
have set up something? The code I put in was in the Cleanup area and
ended with a return 1; as usual. Any clues? Thanks.
Kenn
LBNL
On 5/21/2009 12:49 PM, Ruslan Zakirov wrote:
my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}
On Thu, May 21, 2009 at 10:50 PM, Ken Crocker <[email protected]> wrote:
List,
I've copied the code that RT uses to get the Email address of CC's
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I'm having
trouble getting the actual CC Address ID's from the incoming Email. In
my code, I try to identify them with:
my @AddrObj = {$ticket->CcAddresses->id};
That didn't work. Then I tried:
my @AddrObj = [%{$ticket->CcAddresses}];
that didn't work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.
Kenn
LBNL
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