Hi,
I have followed http://wiki.bestpractical.com/view/NotifyOwner and
created a new template:
Subject: Task assigned: {$Ticket->Subject}
{ $Transaction->CreatorObj->Name; } has assigned the following task to you:
"{$Ticket->Subject()}"
Please visit the following URL for more info or reply to this ticket:
$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
-------------------------------------------------------------------------
{$Transaction->Content()}
Thank you.
The problem is I can get either scrips to trigger.
I create a ticket via email, log in and change the owner. No e-mail sent.
What am I doing wrong here? It did work with the default setup, but I
can't get that to work again. Maybe I have to create the ticket via
the web interface? Will test that.
RT 3.8.2 with Pg backend.
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