2009/5/22 Gavin Henry <[email protected]>: > Hi, > > I have followed http://wiki.bestpractical.com/view/NotifyOwner and > created a new template: > > Subject: Task assigned: {$Ticket->Subject} > > { $Transaction->CreatorObj->Name; } has assigned the following task to you: > > "{$Ticket->Subject()}" > > Please visit the following URL for more info or reply to this ticket: > > $RT::WebURL}Ticket/Display.html?id={$Ticket->id} > > > ------------------------------------------------------------------------- > {$Transaction->Content()} > > > > Thank you. > > > > The problem is I can get either scrips to trigger. > > I create a ticket via email, log in and change the owner. No e-mail sent. > > What am I doing wrong here? It did work with the default setup, but I > can't get that to work again. Maybe I have to create the ticket via > the web interface? Will test that. > > RT 3.8.2 with Pg backend. >
Hmm, still no joy. Have tried global and queue specific and via webgui and e-mail. Argghhh. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
