Hi Simon; Referring to your email yesterday, I think you are better off either using the api or web request (rt_cli and REST) as Ruz have suggested to you .. My preferred method is using the api (this what I typically use for scheduled bulk create/update etc), and what I mean by api is a perl script calling the appropriate lib/RT modules and functions which you start by cron ..
Roy <http://www.vialtus.com/disclaimer.html> Simon Dray wrote: > Hi > > Is there a list anywhere of the command types for OFFLINE such as === > Update-Ticket etc also UpdateType etc > > > I really need as much information as possible to try and construct the file > for ingesting into RT, I have three basic functions which are Create, Change > or resolve > > Any help much appreciated > > > Simon > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
