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Hi folks! First of all I would like to say thanks to the developers of RT. I'm reading a lot about queues, groups and permitions to fully understand RT and use the hole potential of this tool. A friend of mine noticed that SuperUser is shown on Owner selection list. This link says (http://wiki.bestpractical.com/view/SuperUser) that behavior is not correct since version 3.2(or 3.4?). SuperUsers shouldn't appear on that list. Questions: 1- There is something I must configure and haven't done yet? Some advice? 2- Maybe some tag I must set on my RT_SiteConfig.pm file? 3- The documentation isn't reflecting the reality? Thanks in advance. Best regards.
Elton S. Fenner,
Analista de Rede, Assembléia Legislativa do RS. +55 51 3210-1249 |
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