Thanks Kenn.
Folks!
Digging around I found was my misunderstanding.
When I'm logged as SuperUser other SuperUsers appear in the Owner
selection list but logged as a privileged user -- not SuperUser -- the
other SuperUsers do not appear in the selection list. Normal behavior.
My suggestion is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser).
Best regards,
Elton S. Fenner,
Analista de Rede,
Assembléia Legislativa do RS.
+55 51 3210-1249
Ken Crocker wrote:
Elton,
I've attached a few documents we developed for our users. I have
more (like how to do searches/queries). We are on 3.6.4, so there may
be some other stuff available on 3.8 that we don't deal with yet. Good
luck.
Kenn
LBNL
On 5/22/2009 9:12 AM, Elton S. Fenner wrote:
Hi folks!
First of all I would like to say thanks to the developers of RT.
I'm reading a lot about queues, groups and permitions to fully
understand RT and use the hole potential of this tool.
A friend of mine noticed that SuperUser is shown on Owner selection
list.
This link says (http://wiki.bestpractical.com/view/SuperUser)
that
behavior is not correct since version 3.2(or
3.4?). SuperUsers shouldn't appear on that list.
Questions:
1- There is something I must configure and haven't done yet? Some
advice?
2- Maybe some tag I must set on my RT_SiteConfig.pm file?
3- The documentation isn't reflecting the reality?
Thanks in advance.
Best regards.
Elton S. Fenner,
Analista de Rede,
Assembléia Legislativa do RS.
+55 51 3210-1249
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